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After a serious accident, a motorist from another city needs help. He doesn't know which agency to call, but by dialing 911, his call is automatically routed to the Public Safety Answering Point serving that area. Selective routing is particularly helpful in areas with multiple jurisdictions. No time is lost looking up numbers or transferring the call from one public safety agency to another searching for the correct one.
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If you use a TTY or TDD you should:
If you use a VRS or IP Relay you should:
If you do not have a TTY/TDD or access to Relay services, you should dial 911, preferably from a landline/home phone. Do not hang up, keep the line open. With 911 calls made from a home phone, the caller's address is displayed on the call taker's screen, the call taker can listen for background noise, and help will be sent to the location displayed. As a last resort, call from a cell phone and leave the line open, your approximate location may be displayed.
Your call goes directly to the Public Safety Agency in your area. Communications Center personnel are especially trained to get fast, accurate, and complete information from callers, who are injured, distraught or in shock, from children, the elderly, the hearing impaired. Even if you do not say a word- because of trauma, injury, or physical danger- all this information is electronically available instantly to the operator receiving your call. At that moment, the dispatcher sends a unit while you are still on the line with the operator, so do not hang up. The center also has teletypewriter (TTY) capability for deaf citizens.
The 911 operator taking your call immediately sees on a computer screen:
Enhanced 911 is a system that links emergency callers with the appropriate public resources. The system tries to automatically associate a location with the origin of the call. This location may be a physical address or other geographic reference information such as X/Y map coordinates. The caller's telephone number is used in various ways to derive a location that can be used to dispatch the necessary response resources. Automatic location of the emergency makes it quicker to locate the required resources during events that communicating one's location is difficult or impossible.
Not only does the Enhanced 911 Emergency Phone System save time, it also has other advantages. Even a lost child or a seriously ill person can call 911 for help, knowing help will be there shortly. 911 is an easy to remember number, no matter in the dark, for the mentally disabled, persons in any state of trauma or injury, or the elderly and young citizens.The number 911 is a nationwide emergency number. These examples are not suppositions- they're proven facts: 911 works.
When a call is received with no conversation, the nearest police unit will be dispatched and the nearby fire station will be put on alert. If the location is a good distance away, or if the printout screen shows an ill or disabled person in the residence, the ambulance and fire truck will proceed.
Do not tie up a 911 line for general information, such as; time of day, location of street, addresses, other Public Safety Agencies; follow up information about a previous emergency. If you dial 911 by mistake tell the operator it was an accident.
The Enhanced 911 Emergency Calling Service is designed to make it easier for police; fire and ambulance help to reach you faster. All 911 calls in West Baton Rouge Parish are answered by the Central Communications center All medical calls are transferred to Acadian Ambulance Service, who will remain on the line and give pre-arrival instructions and dispatch a unit.